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Manager: Underwriting Coastal

Vacancy Details

Reference No.



Our client in the Insurance industry is looking to employ a Manager: Underwriting Coastal to plan, manage and monitor the implementation of underwriting activities and processes in order to deliver on approved operational plans in an effective and efficient manner.




  • Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards
  • Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context
  • Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context
  • Ensure the accurate operation of rates and terms related to financial service offerings
  • Ensure the provision of accurate and timely quotations to clients related to new and
  • repeat businesses


  • Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery
  • Ensure the provision of sound consulting services and recommendations based on customer and client needs, current information and trends
  • Maintain and build relationships for purposes of expectation management, knowledge sharing and integration


  • Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations
  • Identify solutions to enhance cost effectiveness and increase operational efficiency

Learning and Growth:

  • Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters
  • Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required


  • Implement and utilise risk, governance and compliance policies and processes
  • effectively, to identify and manage risk exposure
  • Create awareness to ensure the effective implementation of changes in policy, laws,
  • and regulations and associated industry practices



  • Bachelor`s Degrees and Advanced Diplomas


  • 3 - 5 years' experience in a similar environment, of which 1 - 2 years at junior management level


Behavioural Competencies:

Governance, Ethics and Values:

  • Clear knowledge and application of institutional governance and regulatory frameworks
  • Support and implement good governance in area of responsibility
  • Supports the implementation of clear roles and responsibilities, separation of powers and regular reporting lines for all role players within area of responsibility to ensure transparency and accountability. Promotes the generation and sharing of knowledge and learning to enhance the collective knowledge, capacity and skills of employees

Customer Orientation:

  • Demonstrates a detailed understanding and application of customer focus
  • Puts customers first and is eager to please them in line with company standards
  • Develops and sustains productive customer relationships
  • Anticipates how plans and actions of the business will affect the customer in the short term
  • Coaches others to forge relationships with customers and add value
  • Takes customer issues to the appropriate people within the organisation to obtain the mostaccurate information to meet customer needsImplements a methodical and consistent approach towards customer service and achieving quality results

Judgment and Decision Making:

  • Practical application
  • Makes sound decisions and develops appropriate and, if necessary, alternative courses of action, based on logical assumptions, systematic thinking, and information, managing time and deadlines - resulting in desired outcomes
  • Makes appropriate and timely decisions in moderately complex situations amongst own and related teams. Considers alternative decisions, the implications of which are generally known and short-term, and selects an optimum course of action
  • Appropriately solicits the input of those who will be affected by the decision

Teamwork and Cooperation:

  • Promotes a culture of teamwork within the team under one’s supervision
  • Cooperates with others to accomplish common goals; works with employees within and across his or her department to achieve shared goals; values the contributions of others
  • Consistently works with others to accomplish goals and tasks
  • Provides balanced feedback to improve team collaboration and functioning on a continuous basis
  • Regularly initiates communication to help solve interpersonal team conflicts and problems
  • Treats all team members with a respectful, courteous, and professional manner; supports team despite different points of view or setbacks

Strategic Insight and Capability:

  • Advances strategic intent
  • Provides a vision, sets the direction for the organisation and or unit and inspires others to deliver on the organisational mandate
  • Gives direction to team in realising the organisational strategic objectives. Impacts positively on team morale, sense of belonging and participation
  • Develops action plans to execute strategic initiatives
  • Assists in defining performance measures to evaluate the success of strategies
  • Identifies and communicates obstacles to executing specific strategies
  • Supports stakeholders in achieving their goals. Inspires staff with own behaviour - walks the talk
  • Manages and takes calculated risks
  • Communicates strategic plan to the organisation
  • Utilises strategic planning methods and tools

Problem Solving and Analysis:

  • The ability to systematically identify, analyse and resolve existing and anticipated problems
  • Must be able to systematically identify, analyse and resolve existing and anticipated problems in order to reach optimum solutions in a timely manner
  • Demonstrates an ability to quickly assess a situation and determines best operational strategy for resolution
  • Ensures that decisions are made based on policies, rules, and organisational directives in order to solve problems in the best interests of all stakeholders

Interpersonal Effectiveness:

  • Works with and influences others towards realising goals and objectives
  • The ability to influence a wide range of diverse individuals and groups positively
  • Ensures that people in the unit understand how their work relates to the business goals and objectives
  • Provides clear direction or gains compliance from others
  • Recognises and encourages the behaviours that contribute to relationship management
  • Works cooperatively with others to produce innovative solutions

People Management and Empowerment:

  • Independently develops and applies more advanced concepts and methods. Plans and guides the work of others
  • Must be able to manage and encourage people, optimise their outputs and effectively manage relationships, to achieve organisational goals
  • Actively seeks opportunities to acquire and develop relevant knowledge to apply at work
  • Adheres to internal and industry standards with regard to human resource practices; Identifies competencies required & suitable resources for specific tasks
  • Facilitates team goal setting and problem solving
  • Recognises differences between individuals, cultures and teams and provides developmental feedback in accordance with performance management principles
  • Seeks opportunities to increase personal and team contribution

Communicating with Impact:

  • Noticeable increase in vocabulary depth and breadth when communicating
  • Must be able to exchange information and ideas in a clear and concise manner appropriate for the audience, in order to explain, persuade, convince and influence other to achieve the desired outcomes.
  • Understands why clear and direct communication is important
  • Demonstrates the ability to listen actively. Understands the different types of messages and mediums (e.g. email, face to face) to communicate in
  • Understands the importance of tailoring the conversation to the audience
  • Able to take other's perspectives into account when communicating

Relationship Management and Networking:

  • The ability to form and foster relationships with others towards a common goal
  • The ability to develop and maintain productive relationships with stakeholders, across organisational boundaries, with key role players and customers – displaying integrity and discretion when interacting with others
  • Develops and nurtures key contacts as a source of information
  • Proactively shares and seeks information within and across teams to achieve goals
  • Works with existing stakeholders, honouring established agreements or contracts
  • Understands the roles played by key stakeholders to realise organisational strategic goals and objectives

Technical Competencies:

Insurance Products and Services:

  • Applies concepts of knowledge and skill without requiring supervision
  • Knowledge and understanding of the range of insurance products and services available in the market
  • Demonstrates an in-depth understanding of both standard and non-standard policy wordings, extensions and limitations
  • Analyses and evaluates which insurance products and services could meet complex client needs (e.g. multi and international locations, high risk rated activities or customer with an adverse claim history). Identifies when to alter policy terms and the impact of doing so (e.g. exclusions or excesses)

Budgeting and Expenditure Control:

  • Applies concepts of knowledge or skill and requires guidance but not constant supervision
  • Must be able to plan the work unit budget and manage income and expenditure, through responsible implementation of policies, practices and decisions, in order to achieve unit objectives effectively and efficiently
  • Develops a cost budget for the medium or large operation or a cost and revenue budget for a smaller operation: integrates various cost budgets into a larger functional budget
  • Validates against previous budgets, and future strategies for presentation to a BU EXCO

Risk Management:

  • Applies concepts of knowledge / skill and requires guidance but not constant supervision
  • Applies Risk and Compliance knowledge and skills within the parameters of prescribed regulatory and best practice framework for good corporate governance
  • Understands organisational structures and activities, and develops and supports managers to implement risk management
  • Manages the effectiveness and adequacy of existing acceptance criteria
  • Manages and reports on the inherent risk acceptance level and the residual risk acceptance level, using rating criteria
  • The ability to apply information-gathering methods (questionnaires, checklists, process flows, inquiries, inspections, interviews, observations, customer surveys, analysis of operational data, use of basic features of quality technology, extract data from a system)
  • Designs basic templates and questionnaires in order to collate this data into reports, deduces provisional conclusions and examines risk mitigation

Operations Management:

  • Applies concepts of knowledge OR skill and requires guidance but not constant supervision
  • All actions required to effectively plan operations including service delivery
  • Sets priorities and goals on what will be done and manages work schedules accordingly
  • Assesses what is needed (resources, etc.) to get the job done
  • Assesses potential obstacles and plans influencing work flow for contingencies
  • Keeps end in sight and deduces appropriate sequence or establishment of material and other resources

Functional Policies and Procedures:

  • Applies concepts of knowledge or skill and requires guidance but not constant supervision
  • The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within the Organisation
  • Is capable of measuring consistency of policy application
  • Knows how to conduct post-implementation analysis and recommends appropriate changes to policies and procedures

Conflict Resolution:

  • Clear knowledge and application of institutional administrative support activities
  • The extents to which one can avert, manage, and resolve conflicts of varying magnitudes among individuals and groups
  • Encourages calm dialogue among others when faced with differing point of views
  • Considers concerns, issues and objections of others
  • Remains calm when faced with an escalating conflict
  • Listens to differing points of view and promotes mutual understanding
  • Takes a lead role in motivating work group members to resolve existing conflict, works to resolve personal issues and/or conflicts effectively with or without interference from others
  • Identifies shared areas of interest among involved parties, while maintaining objectivity in situations that involve personal conflict of interest

Underwriting Process:

  • Applies concepts of knowledge and skill without requiring supervision
  • Knowledge and understanding of the organisations underwriting processes and procedures
  • Processes complex risks within own authority limits and in accordance with organizational policies and procedures
  • Demonstrates an understanding of how legislation and regulations impact on the processing of new and existing risks and the issue of associated documentation
  • Monitors the operation of delegated authority agreements, binding authorities and/or scheme arrangements to ensure that organisational underwriting procedures and policy wordings are being followed
  • Demonstrates a detailed understanding of complex policy wordings, extensions and/or limitations and their interpretation and application
  • Applies variations in policy wordings, terms and conditions applicable to complex risks and can explain the significance of these
  • Assesses the reinsurance requirements for the classes of business being processed and complies with reinsurance notification and settlement procedures

Risk Awareness:

  • Applies concepts of knowledge or skill and requires guidance but not constant supervision
  • Awareness of risk implications in area of work
  • Applies risk mitigation procedures and processes
  • Identifies potential risks and makes recommendations on how to mitigate the risks identified
  • Possesses a working understanding of these risks

Kindly note, if you have not heard from us within two weeks of your application please consider it unsuccessful.

Position Type


Work Level



Market Related



Salary Type



Cost To Company

Affirmative Action


Geographic Location

Kwazulu Natal - Durban