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IT Cloud Operations Manager

Vacancy Details

Reference No.

MK2-44328

Synopsis

A leading organisation in Banking is seeking to employ an IT Cloud Operations Manager to manage a team of technical subject matter experts and team leaders in support of stated objectives. To deliver frontline team results through cloud software.

Description

  • Achieve client satisfaction objectives in support of strengthened business cloud IT collaboration
  • Build sound professional relationships by understanding and consistently meeting client needs in support of improved delivery capabilities
  • Build sound relationships with team, manager and peers
  • Deliver results in support of increased delivery capacity. Support increased delivery capacity.
  • Ensure proper financing of the function
  • Manage and control budget for cost centre
  • Provide a flexible, low cost cloud IT operating platform
  • Circumvent penalties imposed by third party agencies
  • Ensure self and team improve efficiency and productivity month on month in line with departmental strategic plans
  • Ensure transformational targets are met
  • Contribute to team effectiveness by participating in the recruitment and selection of senior staff
  • Contribute to a culture of transformation by participating in the business culture building initiatives, business strategy, and CSI
  • Stay abreast of developments in field of expertise, ensuring personal and professional growth
  • Understand and embrace the business vision and values, leading by example. Ensure issues raised in culture survey are addressed and results are improved
  • Deliver a world-class service by ensuring a client centric culture
  • Achieve operational excellence and support the implementation of business optimisation improvement
  • Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge. Improve team efficiency and effectiveness year on year
  • Achieve business performance targets within required risk and compliance parameters
  • Support improved delivery capacity and capabilities
  • Ensure the effective and efficient implementation and operation of area in support of standardised delivery processes. Improve service delivery in support of strengthened business cloud IT collaboration
  • Meet all agreed risk and compliance targets
  • Manage performance of staff by implementing performance agreements and ensuring a clear vision
  • Mentor and coach staff on identified performance gaps
  • Create environment of teamwork, keeping staff informed and encouraging participation in decision making processes and by motivating staff to perform and contribute to the success of the business
  • Identify talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes
  • Manage the onboarding process of new employees

Requirements

Qualification

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

  • Role Relevant Tertiary Qualification

Minimum Experience Level

  • 8 years IT Operations Experience
  • 5-7 years Cloud relevant experience

Type of Exposure

  • Client and Relationship Results
  • Developed and Implemented Communications Strategy
  • Improved Human Resources Business Processes
  • Improved processes and culture
  • Managed Transformation & Innovation
  • Managed Management and Process Results
  • Managed Relationships
  • Managed Self and Team
  • Managed budget
  • Managed stakeholder relationships

Technical / Professional Knowledge

  • Organisational systems
  • Principles of project management
  • Relevant regulatory knowledge
  • Service level agreements
  • Staff resource planning
  • Business writing skills
  • Management information and reporting principles, tools and mechanisms
  • Relevant system knowledge
  • Client Service Management
  • Daily Operations task planning
  • Behavioural Competencies
  • Aligning Performance for Success
  • Earning Trust
  • Customer Focus
  • Building talent
  • Facilitating Change
  • Influencing
  • Driving for ResultsPlanning and Organizing

Kindly note, if you have not heard from us within two weeks of your application please consider it unsuccessful.

Position Type

Permanent

Work Level

Management

Salary

Market Related

Industry

Banking/Finance And Investment

Salary Type

Monthly

Package

Cost To Company

Affirmative Action

Yes

Geographic Location

Gauteng - JHB North