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Internal Communication Specialist

Vacancy Details

Reference No.



A financial services provider is seeking to employ an Internal Communication Specialist to Implement internal communication plans, campaigns and initiatives that support business objectives.



Deliver internal communication campaigns and plans (Internal Process)

  • Develop internal communication campaigns and plans for Group-wide Services and the Africa Segment
  • Drive the continuous conversation with employees; grounded in annual business objectives, activities, and outcomes
  • Liaise with internal stakeholders and drive their annual engagement plans
  • Write, produce, coordinate and distribute effective communiqués for the business and any other relevant audiences
  • Conceptualise and partner in creating internal events and activations for the respective campaigns
  • Manage the weekly digital newsletter, by coordinating, writing and producing business and employee-centric content
  • Build and maintain relationships with stakeholders
  • Ensure the implementation of internal communication procedures and activities, such as placing of posters, intranet announcements etc.
  • Identify the most appropriate technologies for internal communication and collaborate with IT for the effective implementation of initiatives
  • Conceptualise, design, implement, execute and measure a brief/project from a client and be able to brief relevant suppliers as such
  • Perform post campaign evaluations and produce reports for stakeholders
  • Measure, analyse and report on brand Return on Investment (ROI) and make recommendation to increase the impact of internal campaigns

Engage with clients in a client centric manner (Client Services)

  • Provide authoritative, expertise and advice to clients and stakeholders
  • Build and maintain relationships with clients and internal and external stakeholders
  • Deliver on service level agreements made with internal and external stakeholders and clients
  • Make recommendations to improvement client service within area of responsibility
  • Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service

 Self-management and teamwork (People)

  • Develop and maintain productive and collaborative working relationships with peers and stakeholders
  • Positively influence and participate in change initiatives
  • Continuously develop own expertise in terms of professional, industry and legislation knowledge
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas
  • Take ownership for driving career development

Contribute to financial controls and planning (Finance)

  • Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans
  • Identify opportunities to enhance cost effectiveness and increase operational efficiency
  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum



  • Degree in Communication, Media, Journalism or Linguistics


  • 5 -8 years’ experience in internal communication


Business Acumen

  • Understands how the business operates, what the key issues and risks are that drives business success and how they impact on the commercial viability of potential ventures and the profitability of the Group

Customer/ Stakeholder Commitment

  • Anticipates, meets and exceeds customers and stakeholders’ expectations by creating long lasting relationships that support the customer value proposition

Drive for Results

  • Drive a sense of urgency, focus, accountability, agility and execution to deliver business results

Leads Change and Innovation

  • Challenge the status quo, does what is right for the business and encourage continuous improvement and innovation


  • Prioritises the business interests of the Business and invests in the success of the group by aligning effort across divisions

Impact and Influence

  • Persuades, convinces, influences and inspires others, both within the Group and externally to win support, loyalty and gain commitment to the purpose of the Group

Self-Awareness and Insight

  • Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations

Diversity and Inclusiveness

  • Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned

Kindly note, if you have not heard from us within two weeks of your application please consider it unsuccessful.

Position Type


Work Level



Market Related


Banking/Finance And Investment

Salary Type



Cost To Company

Affirmative Action


Geographic Location

Gauteng - Centurion