Apply for Job

Facilities Coordinator: Services

Vacancy Details

Reference No.

SP3

Synopsis

Our client in the financial services industry is seeking to employ a Facilities Coordinator: Services who will be responsible for the compliance of contracts with vendors and the service level agreements with internal and external stakeholders, including customer service interactions, reports and repairs . The above-mentioned position is currently available in Bellville, Cape Town

Description

  • Provides the highest level of excellence with a sales-minded attitude while developing lasting excellent relationships
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat client by upselling services and taking care of any client concerns of complaints quickly and professionally
  • Assists with or performs administrative tasks
  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
  • Resolves service desk problems and improves current desk methods to increase productivity and client service
  • Monitors departments issues and client complaints by implementing and managing an effective dashboard to define patterns and work to lesson those recurring issues
  • Regularly audits work being done and client service being provided to ensure al standards are met, and that repair work is carried out effectively and thoroughly
  • Oversees team members performing inspections, preparing reports and doing repairs, if necessary, personally give recommendations on job duties to ensure highest quality of work
  • Develops working knowledge of industry regulations, restrictions and laws and ensures service department adheres to all regulations. Implement documented efficient and effective processes:
  • - Vendor Contract Management and reporting
  • - SLA Reporting of all services
  • - Facilities projects reporting include escalations, finances and closing of projects
  • - Reporting on budget expenses of office moves
  • - Test and report on Contract Compliance OHS

 

Requirements

Qualification and Experience

  • Relevant 3 to 4-year degree / NQF Level 5 or 6 in Business or Administration
  • 8 to 10 years’ experience in industry knowledge
  • Minimum experience should be at least 3 years in a facilities management environment
  • Minimum of 3 years’ experience in contract management, service level agreement and financial budgeting

Kindly note, if you have not heard from us within two weeks of your application please consider it unsuccessful.

Position Type

Permanent

Work Level

Mid-Level

Salary

Market Related

Industry

Banking/Finance And Investment

Salary Type

Monthly

Package

Cost To Company

Affirmative Action

Yes

Geographic Location

Western Cape - Cape Town CBD