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Specialist: Quality Assurer

Vacancy Details

Reference No.



Our client employs more than 6 000 people across 7 businesses in 18 African countries. Every day, their employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. They continually seek to engage, develop, recognise and reward the people who make their business great.


  • To provide specialist advice and support in the assessment and evaluation of processes and work outputs to ensure compliance and adherence to business rules and legislation, through the execution of predefined objectives as per agreed (SOPs)


  • Advise on and contribute to the development of procedures and processes within area of specialisation for continued quality and service improvement
  • Analyse data to identify possible areas for improved operations and optimised work schedules and make practically implementable recommendations
  • Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information
  • Draw on own technical knowledge and experience to identify and develop solutions to improve operational service and quality
  • Escalate unresolved delivery and quality issues to operational management and process owners
  • Minimise errors by checking that transactions are processed correctly and inform relevant parties of errors to prevent errors from re-occurring
  • Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective
  • Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards
  • Update database / s with findings and other relevant information to enhance identification of trends and analysis


  • Contribute to a TCF service excellence culture, which builds positive relationships and provides opportunity for feedback and exceptional service
  • Provide support to ensure workflow items, escalations and queries are resolved within SLA in order to promote customer satisfaction and retention


  • Adhere to specified policies, standards and procedures to prevent and reduce wastage of financial resources and escalate associated risks

 Learning and Growth

  • Contribute to the successful implementation of change initiatives by providing support in area of specialisation
  • Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge
  • Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement


  • Comply with governance, compliance, integrity and ethics processes and procedures in area of specialisation and continuously identify and escalate risks


Qualifications and Experience

  • RE
  • Min 120 credits qualification
  • 2 – 3 years experience in a same role / similar environment


Requirements and Skills


  • Reporting and Interpretation (Basic)
  • Customer Advice (Technical) (Basic)
  • Efficiency Improvement (Basic)
  • IT Service Management Processes (Basic)
  • Quality Control (Intermediate)
  • Quality Orientation (Intermediate)
  • Service Delivery (Intermediate)


  • Professional / Technical Learning (Basic)
  • Relationship Management and Networking (Basic)

Kindly note, if you have not heard from us within two weeks of your application please consider it unsuccessful

Position Type


Work Level



Market Related



Salary Type



Cost To Company

Affirmative Action


Geographic Location

Gauteng - JHB CBD