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Field Force Manager

Vacancy Details

Reference No.

NZ-42966

Synopsis

A top financial services organisation has an exciting opportunity for a persuasive and adaptable individual. The purpose of this vacancy is to lead a team of account managers to deliver against the organisation’s key objectives and to develop best in class account management talent through a strong focus on in-field coaching and upskilling the team.

Description

  • Maintain an expert knowledge of the Health Professional customer market and the organisation initiatives that fall under the Health Professional Field Force remit.
  • Create regional field force strategies to ensure organisation targets are met.
  • Lead a team of managers, associate specialists and staff level account managers.
  • Spend on average 4 days per week in the field conducting advanced coaching and work with the field force team with regards to best practice strategic customer engagement techniques.
  • Conduct needs assessments with respect to knowledge and skills gaps across the team and work with the Health Professional Enablement team and Field Force trainer to ensure these needs are met.
  • Work with the regional Health Professional Executive on key strategic projects on an ongoing basis.
  • Escalate management and ongoing ownership of key strategic customer relationships e.g. doctor advocates, key opinion leaders.
  • Perform all direct line management responsibilities - e.g. bi-annual performance conversations – and supporting with field force operations.
  • Build and manage relationships with key senior internal stakeholders.
  • Take actions to learn, teach and support company policies, practices, and processes.
  • Manage and provide leadership and developmental opportunities for direct reports including mentoring, training, work assignments, and timely performance evaluations.
  • Provide guidance on goals and objectives through clear, effective, timely, and constructive feedback to staff.
  • Identify, address, and resolve conflict immediately while maintaining a positive work environment.
  • Demonstrate positive self-confidence and business maturity in professional relationships.
  • Adhere to company policies and lead by example i.e. maintain confidentiality of sensitive information.
  • Develop and manage budget in line with company expectations.

Requirements

  • Must have a minimum of eight years working experience of which at least two years should be in people management.
  • Experience in performance coaching.
  • Experience in an account management or sales position.
  • Knowledge of the Healthcare industry.
  • Experience of in-field coaching in an account management or sales environment would be advantageous.
  • Tertiary Education or NQF7 (Life Sciences or Clinical).
  • Must have at least 3 to 4 years’ customer service experience.

Kindly note, if you have not heard from us within two weeks of your application please consider it unsuccessful.

Position Type

Permanent

Work Level

Mid-Level

Salary

Market Related

Industry

Banking/Finance And Investment

Salary Type

Annually

Package

Cost To Company

Affirmative Action

Yes

Geographic Location

Gauteng - JHB North