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General Manager : Direct Sales

Vacancy Details

Reference No.



Our client, a prominent professional services provider is currently seeking an individual to assume the role of General Manager for their Direct Sales division. The successful incumbent will be responsible for optimising people, processes and technology according to quality management systems and legislation which are in line with client requirements.


  • Drive sales and targets in line with business requirements and budgets.
  • Prepare annual budgets and report variances on a monthly basis.
  • Prepare monthly forecasts.
  • Draw up operation plans and growth predictions to establish capital expenditure requirements.
  • Develop remuneration structure for commission earners that is aligned to best practise.
  • Ensure customers are confident that they are dealing with a company where the fair treatment of customers is central to the firm culture.
  • Ensure customers are given clear information and are kept appropriately informed before, during and after the time of contracting.
  • Ensure customers are provided with products that perform as companies have led them to expect, and the associated service is both of an acceptable standard and what they have been led to expect.
  • Identify inefficiencies, conduct gap analysis and recommendations in respect of alternative processes and procedures as well as SLA’s.
  • Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and industry that may have an impact on the business advantage.
  • Evaluate and monitor the integrity of data recorded in reports.
  • Review, direct, co-ordinate and recommend activities of all processes and procedures in line with business and legislative requirements.
  • Ensure that there is a risk mitigation processes in place.
  • Ensure the department complies with all audit requirements.
  • Perform trend analysis and ensure that corrective actions are in place.
  • Measure risks to business and plan and implement mitigation of this risk.
  • Ensure that the necessary fit and proper assessments are conducted on employees in the FSP.
  • Ensure that all calls are recorded and that quality assurance/assessments are conducted.
  • Ensure that the necessary coaching and corrective actions are in place to address non-adherence.
  • Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
  • Resolve grievances raised by team members and escalate only if required.
  • Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
  • Motivate team members and ensure that their efforts are recognised.


  • A Degree or Equivalent NQF Level 7 Qualification (B. Com).
  • FAIS qualification.
  • Key individual (RE1 and 5).
  • A minimum of 10 years’ experience within a Financial Services industry or sales environment.
  • A minimum of 10 years within a multi-faceted Call Centre environment, 8 years of which in Call Centre Management.

Kindly note, if you have not heard from us within two weeks of your application please consider it unsuccessful.

Position Type


Work Level



Market Related



Salary Type



Cost To Company

Affirmative Action


Geographic Location

Gauteng - JHB North