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General Manager: Direct Sales

Vacancy Details

Reference No.



A leading Operational Support Organisation is currently seeking an individual to assume the role of General Manager for their Direct Sales Division. The successful incumbent will be responsible for optimising people, processes and technology according to quality management systems and legislation set out by the organisation, which are in line with client requirements and ensure growth.


  • Drive sales and targets in line with business requirements and budgets.
  • Prepare annual budgets and report variances on a monthly basis.
  • Prepare monthly forecasts.
  • Draw up operation plans and growth predictions to establish capital expenditure requirements.
  • Develop remuneration structure for commission earners and aligned to best practise.
  • Ensure customers are confident that they are dealing with a company where the fair treatment of customers is central to the firm culture.
  • Ensure customers are given clear information and are kept appropriately informed before, during and after the time of contracting.
  • Ensure customers are provided with products that perform as companies have led them to expect, and the associated service is both of an acceptable standard and what they have been led to expect.
  • Ensure customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint.
  • Ensure quality outputs in accordance with the client needs and the organisations business plans.
  • Track and report on compliance with TQM principles in the environment to ensure reduction of errors and risk.
  • Identify inefficiencies, conduct gap analysis and recommendations in respect of alternative processes and procedures as well as SLA’s.
  • Consolidate the reporting for meaningful information on trends and adherence to SLA.
  • Contribute to the development of business unit strategy by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
  • Identify areas for improvement and assist clusters to operationalise and document action plans.
  • Ensure a superior sales and delivery to clients.
  • Implement new projects and services.
  • Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and industry that may have an impact on the Businesses Advantage.


  • A Degree or Equivalent NQF Level 7 Qualification (B. Com).
  • Must have completed a call centre specific course.
  • FAIS qualification.
  • Key individual (RE1 and 5).
  • A minimum of 10 years’ experience within a Financial Services industry or sales environment.
  • A minimum of 10 years within a multi-faceted Call Centre environment, 8 years of which in Call Centre Management.

Kindly note, if you have not heard from us within two weeks of your application please consider it unsuccessful.

Position Type


Work Level



Market Related



Salary Type



Cost To Company

Affirmative Action


Geographic Location

Gauteng - JHB North