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VIP Travel Agent/Manager

Vacancy Details

Reference No.

NN-42467

Synopsis

Our client, a notable financial services provider, is currently seeking an individual to assume the role of VIP Travel Agent. The successful incumbent will be responsible for overseeing a team dedicated to servicing the organisations UHNW customer base and ensuring operational excellence while providing guidance, problem solving and support to staff in the team.

Description

  • Provide information on (but not limited to) travel, facilities and services, events and attractions, tours, travel routes and transportation schedules.
  • Arrange tickets, bookings, appointments and reservations for customers.
  • Organise extra’s for VIP client or special occasions (“Surprises and Delights”).
  • Source travel products and information for upmarket clients.
  • Build relationships and rapport with customers.
  • Build and maintain good relationships with all stakeholders (team members, customers, suppliers, bankers, etc).
  • Provide customers with excellent customer service and always go the extra mile.
  • Assist with afterhours duties.
  • Work closely with the Head of Travel and Lifestyle to enhance the value proposition for the UHNW customer base.
  • Come up with new initiatives and creative ideas for clients.
  • Arrange all travel related queries and advising clients on all travel arrangements, e.g. visas and passports.
  • Keeping clients up to date with any changes.
  • Deal with complaints and refunds.
  • Counsel clients on terms and conditions of travel, e.g. cancellation policies, insurance.
  • Process payments and discount allocation/s.
  • Promote destinations, tour packages and other services.
  • Provide travel tips on currency, language, safety, health, etc.
  • Maximise on sales opportunities.
  • Deliver excellent customer service.
  • Work closely with Managers within the team to maximise opportunities (e.g. Travel product, Groups, Experiences, Operations).
  • Achieve monthly KPI as set out by the Head of Travel and Lifestyle.

Requirements

  • National Diploma in Travel or similar.
  • 10 years’ experience within the Travel industry.
  • 10 years GDS experience (preferably Galileo).
  • Previous concierge (or similar), corporate or wholesale experience, focusing on VIP/UHNW clients.
  • Provide Best in Class customer service focused on exceeding client expectations.
  • Proven recent international travel.
  • Experience of minimum 3 years, supervising / team leader / managing a team.
  • Excellent communication skills including grammar and strong written and verbal communication skills when communicating to High Profile Clients.
  • Excellent customer service skills.
  • Computer Literacy.
  • Proven research, organisational and time management skills.

Kindly note, if you have not heard from us within two weeks of your application please consider it unsuccessful.

Position Type

Permanent

Work Level

Management

Salary

Market Related

Industry

Travel/Tourism

Salary Type

Annually

Package

Cost To Company

Affirmative Action

Yes

Geographic Location

Gauteng - JHB CBD