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Senior Manager UX and Research

Vacancy Details

Reference No.



A leading video entertainment organisation is currently seeking an individual to assume the role of Senior Manager UX and Research. The successful incumbent will be responsible for overseeing the Implementation of user experience products and services based on market requirements and output from digital and e-commerce channels.


  • Oversee user experience design, usability, UX testing and journey mapping.
  • Design and create customer value propositions and ensure the Introduction of new solutions and technologies through proof of concepts.
  • Champion the fusion of consumer experience through the development of consumer plans to be utilised a collaborative team.
  • Articulate the teams’ vision for consumer engagement through the production of an interesting and creative product.
  • Constantly revise and communicate the vision in order to keep the business’s product relevant and engaging to the consumers.
  • Monitor and drive the product all the way from creation of design concepts to the final launch of the product as well as post-launch monitoring and analysis.
  • Identify and cultivate business opportunities in relation to the product.
  • Ensure that consumers’ requirements are responded to and enable the crafting of high-quality and insightful responses with the view of attracting or formulating product approaches that can further attract consumers to the product. 
  • Drive continuous improvement throughout all digital and e-commerce channels.
  • Foster a culture of design-driven product development and user experience innovation in order to Improve the user experience across all digital and e-commerce channels.
  • Develop effective and well-branded user experience throughout multiple online properties to drive innovation across User-Centered Design practice.
  • Prepare strategic decisions as well as trade-offs based on project priority.
  • Prepare strategies and implement plans for across platforms to assist customer-facing self-service and recommend best approaches for implementation of user experience.     
  • Provide platform, usability and customer insights reports on a weekly and monthly basis.
  • Provide reports on research and benchmarking based on market, solutions and technology.
  • Ensure that communication of the product and departmental progress is delivered to critical stakeholders.


  • Degree in Business Administration, Economics, Marketing, Engineering, Design, Graphic Design or Psychology.
  • BCom Information systems (preferred).
  • Bachelor of Social Science Honours (Psychology).
  • 5-8 Years’ experience in Customer-centered design / User Experience
  • Good understanding of online User Experience best practice, and specifically self-service journey design
  • Motion graphics ability including Adobe After Effects and/or Cinema 4D
  • Expert skills in Adobe Illustrator, InDesign
  • Intermediate/Advanced skills in Photoshop, Adobe After Effects, CSS, HTML5 as well as PowerPoint or other presentation tool
  • Working knowledge of: Adobe Animate, HTML5, JavaScript, and CSS

Kindly note, if you have not heard from us within two weeks of your application please consider it unsuccessful.

Position Type


Work Level

Senior Management


Market Related


Information Technology

Salary Type



Cost To Company

Affirmative Action


Geographic Location

Gauteng - JHB North