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Customer Education Programme Manager

Vacancy Details

Reference No.



A well-established financial services provider is currently seeking an individual to assume the role of Customer Education Programme Manager. The successful incumbent will be responsible for achieving strategic and operational goals through effective collaborations, as well as driving the delivery and integration of related projects in order to meet organisational objectives.


  • Gather and disseminate accurate and timely information to all relevant stakeholders throughout the business and occasionally to the media.
  • Coordinate the sourcing, design, development, implementation and maintenance of effective Consumer education programs, aids and materials utilising knowledge of methods in face to face, e-learning, radio TV and other platforms, aligned to business objectives.
  • Comply with governance in terms of legislative and audit requirements.
  • Ensure alignment to the organisations QMS and governance model.
  • Conduct in-depth Consumer Education needs analysis related to specific customer needs within the business to achieve objectives.
  • Manage the project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives.
  • Lead indirect teams by providing a meaningful context, setting performance standards and educating on process.
  • Maintain and build relationships for purposes of expectation management and project reporting.
  • Manage the quality of delivery in line with predefined quality standards, procedures, SLA’s and project plans to ensure customer goal achievement.
  • Implement and use governance and compliance procedures and processes effectively to identify and manage risks.
  • Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
  • Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance.
  • Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements.
  • Manage a diverse set of Consumer Education programs, including budget and resources.
  • Provide thought leadership and expertise on leading practices and benchmarks in Consumer Education.
  • Report on Consumer Education interventions and results to segment and organisational executives as well as compliance reports to the relevant legislative bodies.
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end- segments, subsegments, marketing community and senior management.
  • Develop and maintain a network of experts to ensure communication of solutions, benefits, risks and innovations in area of specialisation.


  • Completed relevant undergrad degree/diploma.
  • Project management certification.
  • 7-10 years’ project management experience.  

Kindly note, if you have not heard from us within two weeks of your application please consider it unsuccessful.

Position Type


Work Level



Market Related


Banking/Finance And Investment

Salary Type



Cost To Company

Affirmative Action


Geographic Location

Gauteng - JHB CBD