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Operations Manager - Security

Vacancy Details

Reference No.



The fundamental purpose of this role is to provide leadership for assigned Branch; ensure delivery of quality services; manage operations efficiently and effectively to achieve service and profitability objectives.


Essential Functions

  • Ensures the delivery of high-quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary
  • Analyses operational and financial indicators to continuously improve Branch performance; ensures profitable operations with full profit and loss accountability.
  • Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders
  • Recruits, selects, orients, trains, and develops high calibre staff in collaboration with Area management; plans, assigns, and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary
  • Develops and administers Branch budget in collaboration with Area management.
  • Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
  • Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, etc.; maintains and submits payroll records and other required information
  • Ensures scheduling is handled effectively to meet client requirements while controlling labour costs; reviews site reports to ensure post orders and client directions have been followed
  • Provides input to company, Region and Area initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
  • Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives


 Minimum Requirements

  • Experience in a field related to the security industry and/or business management
  • Minimum 5 years’ experience in security operations
  • Knowledge of business operations management and human resources administration
  • Knowledge in the installation and maintenance of CCTV Monitoring
  • Valid PSIRA Certificate

Position Type


Work Level



Market Related


Safety And Security

Salary Type



Cost To Company

Affirmative Action


Geographic Location