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Customer Operations Administrator

Vacancy Details

Reference No.



Provide general administrative support to the UK and ZA operational teams in terms of communication, recognition, people engagement and financial administration as a Customer Service Administrator at a financial services provider. Matric and / or Tertiary education in relevant field with specialisation in communication will be advantageous for this role.


  • Arrange all in-house events and operational communication sessions as and when required eg: Team buildings, Operations fun events, Quarterly lunch venue group bookings, this will include managing the event from beginning to end including guest lists, invitations, RSVP’s, event logistics and budget requirements
  • Support Communication within Operations
  • Liaise with OPS Management teams regarding placement of articles and other opportunities for exposure via the In-house communication channels and tools
  • Manage the Operational communication calendar
  • Ensure that all operational departments are supported with the relevant communication (consistently, timely and regularly)
  • Support and facilitate the dissemination of information and communication within Customer Operations in collaboration with the Internal Communications Manager
  • Operational Tasks
  • Assist with the organising of catering for the monthly partnership sessions
  • Assist OPS Manager on an ad-hoc basis for any arrangements as requested
  • Maintain stock counting and ordering of in-house stock items for Operational staff and managing stock reconciliations and accurate record keeping thereof


  • Matric and or Tertiary education in relevant field with specialisation in communication advantageous
  • Experience in administration, financial processes, calendar management, reporting, research collation and liaising with internal and external vendors
  • Experience with Finance systems advantageous
  • Must be able to work independently and be able to prioritise to manage the diverse requests and workload and handle multiple assignments at once
  • Strong written and verbal communication skills
  • An outgoing personality with the ability to work with a broad range of people across our organisation
  • Reliable self-starter who takes initiative and continuously strives to improve processes
  • A good working knowledge of Microsoft Office (Excel, Windows, PowerPoint, Outlook, Movie Maker etc.)
  • Ability and willingness to take quality photographs of events and activities, as well as assist with the compilation of vlogs and other media related activities
  • Attention to detail, reliability and punctuality are imperative

Position Type


Work Level



Market Related


Banking/Finance And Investment

Salary Type



Cost To Company

Affirmative Action


Geographic Location

Western Cape - Cape Town CBD