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Collections Consultant

Vacancy Details

Reference No.



Assist and consult with the SAHL defaulting client within 0.1-1.1 month in arrears, to identify the reason for arrears and resolve within the shortest space of time to avoid the account from affecting the arrears factor for a Collections Consultant role at a mortgage finance provider.


  • Ensure contact with all clients. Establish reason for non-payment
  • Offer client solutions and confirm payment plan within a maximum of 2 months
  • Achieve set / agreed targets for calls and close accounts per month
  • Exercising sound decision making and judgment in the recovery of outstanding funds
  • Recording and updating of all client and account information and documentation
  • Record and update notes on the system per activity
  • Carrying out all applicable loan servicing queries
  • Attending to all written and verbal communication


  • Matric
  • Certificate / Diploma in Banking / Debt Collecting
  • Call Centre Certificate / Diploma
  • Communicate fluently in Afrikaans (Written and Verbal Comm.)
  • 1 year Collections Experience in a Home Loan environment
  • Understanding of a Call Centre environment
  • SAHL product knowledge
  • Computer literacy: MS Office - Intermediary
  • Halo and Workflow
  • Integrity, particularly in company Finances or in cash handling

Kindly note, if you have not heard from us within two weeks of your application please consider it unsuccessful

Position Type


Work Level



Market Related


Banking/Finance And Investment

Salary Type



Cost To Company

Affirmative Action


Geographic Location

Kwazulu Natal - Durban